Patient Reviews
Patient reviews
The providers and staff at Texas Digestive Disease Consultants know that one of the best ways to find a doctor is through reviews. Thanks to the many patients we have served throughout the years, we have compiled a host of reviews for your benefit. We encourage you to read what our patients have to say below to find out if our network of gastrointestinal specialists is right for you. We look forward to serving you at one of our Texas locations soon!
Reviews for COPE Southlake, TX
"Very efficient, well run office of pleasant, helpful staff members. Dr Cox and his PA are tops! Excellent care!"
"Lauren is extremely easy to talk to, she explains everything easily and thoroughly. Office staff is friendly and keeps you posted on follow up appointments."
"Was very pleased with the staff and my whole experience was great. Would love to recommend Dr. Cox to anyone that needs medical attention. Very good and informative as well as his PA."
"The entire team is courteous and helpful. I am always treated with respect and made to feel comfortable at every point during an appointment."
"Very courteous and calming of my fears."
"Thank you and your staff for taking awesome care of me. You all have an A+ in my book."
"Professional friendly staff!"
"Thorough and professional! Thank you for the check up!!"
"Very efficient office. Lauren and Dr. Cox are great!"
"Caring staff!"
"Great staff, great visit highly recommend this location..."
"This office is very efficient. Everyone is always so friendly. Dr Cox and Lauren are both so kind, professional and have excellent bedside manner. I have nothing but praise for this practice!!"
"Excellent customer service and even better bedside attention!"
"Professional, clean and friendly."
"Every one was very sweet and I could truly feel their empathy. They were able to give answers and know just what was needed."
"Dr. Cox and his staff are very professional, knowledgeable, and friendly…highly recommend their services."
"Very knowledgeable staff! Kind, courteous, easy to schedule."
"Very well organized. Very friendly staff."
"Dr. Cox and staff are extremely professional and make the entire experience as pleasant as can be. So grateful to have found you!"
"Efficient"
"Very knowledgeable staff! Kind, courteous, easy to schedule."
"Very good staff. The procedure was made easier by the nurse administering it."
"Entire staff is super friendly and always helpful."
"Dr. ARAGHIZADEH & Gina the PA are the BEST!"
"Awesome Dr and ⚕️ ❤️♥️⚕️"
"From check-in to discharge it was benchmark service. The Receptionist, Nurses and Doctors all cared and were easy to converse with. Explanations were clear and they answered every question."
"I am so pleased with the entire staff at the COPE Center! They are professional and caring. I feel valued as a patient and my concerns are addressed in a way that I understand. Wherever I call they make me feel like I'm their most important client. Thank you!"
"Entire staff is super friendly and always helpful."
"From check-in to discharge it was benchmark service. The Receptionist, Nurses and Doctors all cared and were easy to converse with. Explanations were clear and they answered every question."
"Excellent in every way. Lone Star Endoscopy is also superb."
"Dr Lacey and his staff are the best. They are top notch in their field, are kind, and even have a sense of humor! Dr Lacey is very personable and professional. He spends time getting to know what is going on and plans your care accordingly. I highly recommend Dr Lacey and his team."
"Was referred to this office by another highly regarded specialist given the recommended treatment he fealt was needed. I can see why I was recommended. This practice provides exceptional service with the highest regard for patient's well being and understanding of diagnois, treatment options, etc. When held in high regard by fellow field peers, you must be doing something right. Would highly recommend this office."
"Everyone in the facility was calm, kind, caring and attentive. They made sure you were comfortable. They answered all your questions. They listened to your concerns and addressed them. When I left there was a note signed by each person who had contact with me. Then there was a follow up phone call by another caring person who listened well. I would highly recommend them."
"Dr Cox is wonderful! I really appreciate the time he spent explaining things."
"I would highly recommend Dr.Kara! Her office was awesome at communication from beginning to end. They called to walk thru the process days before so I would know what to expect which was awesome at easing obvious fears and apprehension …especially being my first time! They also called afterwards to ensure I was ok! And the day of the procedure I definitely felt in good hands with everyone I came in contact with! Thank you for making this a great 1st time experience!"
"Dr. Lacey was very thorough. He reviewed my chart before he came to talk to me, so he already knew what was going on with me. He asked a few clarifying questions. After that he performed my endoscopy. After the procedure, we discussed what what he saw. He made sure I was feeling okay before he left. He was very professional the whole time. I would definitely recommend him."
"The doctor and staff were extremely friendly and professional. They put my mind to ease as I was a little nervous. They answered all my questions and made it very easy to obtain the medicine needed. I am grateful my doctor gave them as a reference. I highly recommend this office and their care. I will see them again in five years."
"Dr. Steffer is very pleasant, she explained my procedure and findings. Offered solution and at home remedies. Would recommend her to others."
"I was very comfortable with my procedure . Staff was helpful and respectful of my concerns"
"Everyone was kind and caring at a place where no one wants to be. They are the best and believe me, I have had a lot of people up my “bumm” being a colon cancer survivor."
"Very friendly and caring staff."
"Knowledgeable and gets back to you."
"I had acute pain in abdomen in the year 2007/2008..i visited different doctors/couple of times i had to visit hospital ER too...spent lots of money and wasted too much time visiting different doctors i was completely hopeless and frustrated..someone refer to Dr Houston and i took a appointment..in that appointment i showed him my frustration and demand to him if you just asked me to do this test and that test instead of hearing my story i better leave and dont want to waste your time and mine too..he kept on smiling and asked me to do just one test ..in that single test he found out i had stone in bile duct ..one of the previous renowned doctor in DFW checked me up and asked me looks like pain coming from gall bladder..gall bladder is extra part of body ..if you remove the gall bladder you get rid off pain and you can live normal life..that doctor chopped my gall bladder off but pain still there after the surgery...Dr Houston told me you never had to remove the gall bladder cause stone was in duct not in gallbladder ..but unfortunately it was already gone..so after stone discovery in bile duct he blow the stone thru some procedure and he told me you never will had pain again..so after this many years my PCP doctor asked me to do colonoscopy..i went to him after 13 years and he did the procedure..everything went smooth and his nurse keeping call me next 2-3 days making sure i am doing fine..Thats a excellent service..I highly recommend him for any GI issues.."
"Dr. Kara is detail oriented and gives you a direct course of action when you meet with her. She explains next steps and what her role and your role is within the process. She is highly skilled and takes time to discuss each medical issue. She gives me piece of mind when working through my health concerns."
"Dr. Weber and his team are outstanding and provide exceptional care and service."
"Dr Levitan is by far one of the best doctors I have had! Yes is a great doctor but he also is so friendly and warm, what a great combination!!! Both he and his team provide superior care, thankful we found him!! 15+ yrs!!!"
"Prepping for a colonoscopy is right up there with sticking your hand in fire. But Dr Smith is an exceptional physician. He explains everything in easy to understand terms. I’m a huge fan of him and his staff. No nonsense and quick but caring. Absolutely recommend. I’ve had 3 and finally got an “all clear” result."
"Very good experience with Dr Steffer!"
"I would highly recommend Lone Star Endoscopy for a colonoscopy. The staff is so polite and helpful. I felt very welcome from the time checked in. I followed their printed instructions precisely and was complimented by Dr. Weber for a great preparation. He answered all my questions very professionally. His staff often asked me if there was something they could provide me. They called to check up on me and even sent me a best wishes for good health card. I want to thank Janie, Nate, Shawana, Pam, Leslie, Matie, and Sueane for contributing to my successful procedure. I’ll be back in 5 years."
"From the moment I arrived i got the best attention. They moved the office from Grapevine to Southlake. Nice environment to be welcoming even during the pandemic. Staff was awesome. I've been taken care of by Dr. Spady for years and he's always been kind and considerate. Always please when he tells me I'm good for another five years. Hats of the all staff!"
"Dr. Steffer and her team were great. They made me feel comfortable, provided excellent customer service, and put me at ease during my procedure. Thank you."
"I’m scheduling your appointment.Prepping testing Procedure and follow if you guys are amazing thank you. Very highly recommend"
"Very kind and talked a lot. Kept in touch after appointment. Very helpful and I know know what's wrong with my digestive track."
"Having to switch from Dr. Levitan to another Gastro doctor because my insurance changed, I am now able to use him as my doctor again and that makes me very happy. Dr. Levitan is a great doctor, wonderful bedside manners and just seems to truly care about you . He also has a great staff. So glad my insurance allows me to have him as my doctor again."
"Professional, friendly staff! Dr. Steffer is awesome, taking the time to discuss procedures, set expectations and answer questions. Efficient team of nurses and others put your mind at ease."
"Dr. Steffer was great! Professional and thorough. The Lone Star Endoscopy building made me feel safe for my procedures during COVID pandemic. Staff at clinic very efficient and helpful."
"A pair of ambulance rides after midnight resulted in emergency room visits and my introduction to Jody Houston, MD. Nearly three years later he is my guy if you need to stop a G.l. bleed. More importantly, he is my guy for persistent follow-up. His diligence helped to expand my lineup of medical specialists like hemotologist/oncologist. 🤕Yea!! Seriously, bad news went to worse news to good news. So, if you ever need a great gastroenterologist in a great group practice find your way to him at Texas Digestive Diseases Consultants (TDDC) in Southlake/Grapevine."
"Dr Houston was great during my recent scoping. Very thorough!"
"Outstanding Dr and her staff. Couldn’t be more pleased with the service that I received"
"Dr. Levitan has kept me alive for 10 years! I get a colonoscopy 2X yr and he and his staff are fantastic. Very caring. Very professional. I wouldn’t go anywhere else. Thank you! Thank you!"
"Professional, informative, knowledgeable, efficient, all describe my experience with Dr. Spady."
"Dr. Steffer is very caring and makes your procedure comfortable."
"Dr. Smith and his staff are excellent. I’ve been in for 4 upper endoscopy procedures and I would highly recommend them to anyone needing this type of procedure. Professional, courteous, kind, organized, and great communication are all part of my experience."
"Dr. Lacey and the staff are very professional and kind. They treat you well and respect your dignity. They follow up with you the day after your procedure to make sure you are doing okay and if you have any questions for them. This was my second time and can highly recommend them."
"Dr Spady and team are wonderful Care center clean, bright, spacious"
"Gina is most professional in her practice. She also is genuinely attentive to her patients concerns. She does NOT rush rush them and actually listens and answers questions. I appreciate her very much. 😊"
"Doctor Steffer was wonderful!! She has always been kind and takes a couple of minutes to speak to me before and after my procedure. The staff is absolutely amazing!! From the nurses, techs, Anesthesiologist, oh and the front desk workers are friendly, knowledgeable, and patient. This has made my visits here more pleasurable. Thank you doctor and team for all that you do!!"
"Very professional, from start to end. From the assistants to the surgery professionals. After the surgery explained the outcome and all of my concerns I had. Please thank the staff for keeping in touch with me, above and beyond with follow up contact. . Great service, arranging med's, walking me to discharge desk and showing me to the door. Just a great experience all-round. Will be back in 3 years, for another treatment. Again Thank You & Your staff."
"Very friendly and caring nurses and staff. Facility is nice and check in was easy. Good communication pre and post procedure."
"Dr. Jody was professional and explained the procedure in detail. He was easy to speak to and understand. Simple explanation of his findings. I would have no problem using him again."
"Gena is a knowledgeable, kind, compassionate, and caring professional with the Center for Colorectal and Pelvic Health. I can’t sing her praises highly enough. All the staff are equally professional and caring in their dealings with their patients. Thank you so much."
"I highly recommend Dr Levitan and his entire staff. I met him during a difficult time. I had just had a proctocolectomy with j-pouch which was successful but was experiencing a complication and my GI retired. Dr Levitan just really cares about solving the problem. He is very thorough with his thought process and helpful with navigating through the communication with all parties involved. The issue got resolved and my life has been great. Dr Levitan and his staff are very responsive, organized and I am very thankful for them."
"Professional care that made me feel comfortable throughout every step of the procedure."
"The staff was professional and incredibly nice. (Especially for 6 a.m.) Dr. Weber was thorough and detailed while describing the results of my procedure. I have recommended him to family and friends."
"Dr. Steffer is the best!"
"I’ve worked with Dr. Spady for almost twenty years now, and he has always done a professional job and kept me comfortable with the process and made sure I understand the results."
"Been a patient of Dr Lacy for the past 5-6 years. Great at his profession as well as a heart for people. Thanks so much Dr Lacey for all you do!!"
"What a wonderful caring doctor! Very professional and her staff was excellent and took extra care of me."
"If you are looking for a competent and efficient service I would definitely recommend Dr Lacy's services."
"Dr Steffer and her staff were very professional. They take the time to introduce themselves to me and the role that the would be playing with my procedure. They also addressed any questions I may have had. The pre admission staff that you communicate with up to the time you have your procedure was very professional and helpful with the prep. They sent me notifications/ reminders for every step I needed to take each day. Which was extremely helpful for someone that very busy or forgetful (Lol). Thanks Dr Steffer and her wonderful staff. You guys Rock⭐️⭐️⭐️⭐️⭐️"
"I have always received the highest quality care. Very professional and efficient."
"Dr. Houston is friendly, knowledgeable and has great bedside manner. He explained everything he was going to do and after my procedure, he let me know what was going on."
"Best in class to her and her staff."
"Gracious staff very attentive to my needs. Dr S. Spent time with me after I was awake and explained what the procedure uncovered. Thanks"
"I would highly recommend Dr Steffer and the staff of TDDC and Lone Star Endoscopy. Being a retired nurse, I’m always interested in how medical offices function and how the staff communicates with the patients and other employees. Everyone involved in these facilities is professional, caring and efficient in their job. Dr Steffer and staff always introduced themselves, especially important in this era of face masks. That is very important to me . Thank to everyone involved in my recent care!"
"I have seen Dr. Lacey for several procedures over the last year, and all of them have been excellent experiences (despite the not-so-great nature of them). Dr. Lacey explained everything before and after the procedures, very well and in layman's terms. The surgical facility is very clean and professional, and the staff are great! I would highly recommend using Dr. Lacey and his team in the future."
"Everyone was so friendly to me even though I was going through so much with my hemorrhoids they were gentle with me and told me everything they were doing I'm getting better but I still think it's some work to be done thank you Doctor Cox and staff for your kindness and your professionally"
"I have been a patient of Dr Houston for over 15 years and have recieve the BEST care ever."
"Dr Smith is the best doctor I've ever had. He has taken me through several disorders that I have encountered over the years. He is very personable, his manner is very professional and he talks to you where you can understand what is going on and is being done. The staff he works with are great, with sudden disruptions they can alter appointments and reschedule surgeries. I would highly recommend Dr Smith and his staff to my family and friends. I will be his patient for life. Thank you Dr Smith."
"Dr Houston and his staff has proven to be the BEST experience I've ever had in my life. From check-in to check-out the staff showed such hospitality and CARE towards me. The phone calls afterwards to ensure I was OK...the passion Dr Houston and his staff showed towards EVERYONE in the facility is what every healthcare facility in America need to model. THANK YOU!!!"
"Expert care from Dr. Cox and his staff is AWESOME!! My procedure was difficult, but Dr. Cox was gentle, thorough and caring. Again, AWESOME staff!!"
"Very personable! Does a great job, no pain with my colonoscopy. He gets in and out! Quick results."
"Amazing staff and no hassle examination. Great experience from beginning to the end!!"
"Dr Levitan is by far one of the best doctors I have had! Yes is a great doctor but he also is so friendly and warm, what a great combination!!! Both he and his team provide superior care, thankful we found him!! 15+ yrs!!!"
"Dr Steffer is incredible! She takes the time to really understand your concerns, she’s extremely thorough, and always makes a great treatment plan that’s specifically for you. She never makes me feel rushed. She’s as intelligent as she is compassionate!"
"I felt nothing but comfortable when I entered the building for my colonoscopy. Nothing but respect for all the staff who assisted me and for Dr. Weber. I felt completely relaxed and at peace knowing Dr. Weber was doing the colonoscopy. A colonoscopy is not a pleasant thing to prep for but my experience was 5 stars."
"Dr. Houston, the staff, and my complete visit was professional, warm, and had excellent communication. No one looks forward to a procedure. I won't be looking forward to my next one. That said, Dr. Houston and the staff made an uncomfortable time a good one. They were everything you would want in an experience like this."
"Dr Steffer was fabulous from start to finish and there was great follow up after the procedure. I highly recommend her."
"The staff and Dr. Spade were extremely polite and made my experience great! I recommend his services!"
"Absolutely the best medical care I’ve experienced! Dr. Lacey was not only very professional and caring, he has years of experience under his belt. He made me feel at ease by patiently answering all my questions before the procedure, and went above and beyond by following up after, not only after the successful procedure, but also the next day. I highly recommend him👍🏼"
"I have used Dr. Smith starting in 2004 for 2 upper procedures and 3 colonoscopys and he is always the utmost of professionals. I would continue to use him if I had any issues."
"Great practice and great set of nurses making everything run smoothly and without issues. Nobody wants to do a colonoscopy but my doctor was great and answered all my questions before the procedure and followed up with me afterwards. I knew my results and was comfortable with everything, Covid included."
"Very nice Dr and team. Felt very taken care of."
"Dr. Kara performed emergency surgery on me when I was rushed to BaylorScott & White Hospital of Grapevine. She found the problem quickly & did a successful surgery on four bleeding ulcers. Recently I had a follow up visit with her. She tested me to check if the ulcer healed. Everything was healed. I find Dr. Kara to be a devoted doctor with a great bedside manor. I feel blessed that she is my doctor Theodore Maturo"
"Great; warm and friendly people! Everything is on time!"
"From start to finish, very professional! A great team!"
"Dr. Spady and the entire staff at Lonestar made the experience as pleasant as possible and their concern for each patient was evident throughout the process."
"I received the utmost care and respect before, during, and after my procedure. An extremely professional group of people. I highly recommend for your Colonoscopy needs."
"T I think he's awesome Dr. And he cares about his patients,"
"Dr Spady and his staff are amazing! Very friendly, professional and are eager to answer all questions and to put you at ease! I will always go back to him for any of my gastrointestinal issues."
"Great experience! Very nice facility and staff. Very professional and caring staff."
"Dr. Weber and his team are outstanding and provide exceptional care and service."
"The whole group was very efficient and so helpful to let me know what was happening. I felt very safe ."
"Dr Lacey and his entire staff were very professional and also very friendly. They keep you informed on what’s going on and I felt totally at ease throughout my procedure."
"I had an excellent experience as a patient of Dr. Steffer. She was highly professional in all our time together. I recommend her to anyone in need of a colon exam."
"I had a great experience with Dr. Smith and the staff at Lone Star Endoscopy. Everyone was very friendly and professional, and they got me in and out in a timely manner."
"I was very embarrassed and spent many years avoiding seeing a doctor for colorectal health. Dr Cox was highly recommended to me and I finally worked up the courage to see him. I'm very glad I went to see him because he's one of the nicest, down to earth, friendliest doctor ever. He made me feel at ease, he listened to my fears, and showed me there was nothing to worry about and he fixed my problem. He's a keeper! 🙂"
"Very professional doctors and staff. I felt confident, comfortable, and safe with their care"
"Dr. Jody Houston did a great job and I would gladly recommend him and the team!"
"If one could say that having a colonoscopy was a pleasant experience then I would say it about Dr. Weber and all of the staff at this center."
"Wouldn't go any where else! Everyone is very professional and took great care of."
"Dr. Houston is great and so was the staff. They made me feel very comfortable and answered any questions I had. I will definitely use them when I have to have this test again. Thank you Dr. Houston!"
"I received great care from Dr Levitan and staff for my EGD."
"Dr Cox helped me when no other doctor could help me. He listened to everything I had been through, took the time to look at all the test results and notes from previous GI's and plan a course of action. I would highly recommend him to anyone having minor or major issues. I really like that he tries everything to keep from having to do surgery."
"My experience was excellent."
"Excellent patient centered care! Highly recommend Dr. Steffer and her staff. Keep up the incredible job and hard work."
"Dr Lacey is one of most knowledgeable and professional GI doctors, he has the best bed side manners, his team is awesome, his facilities are clean and easy to get in and out of, he has great technology to allow for easy communication of appointment set up and reminders, test results, medications and immediate feedback! I highly recommend Dr Lacey and TDDC!"